Refunds and Returns

We want you to love your experience with your LailaJae product! If for any reason you are not happy with your purchase, please email support@lailajae.com within 7 days. All returns must be made aware of before being returned. Proof of purchase is required for all returns. Customers are responsible for return shipping charges.

 

We can offer a refund for returns requested within 7 days of receipt. The item must be in brand new condition, unopened with the still tag attached.

 

If your order is past 7 days of receipt and within 30 days, we can offer a store credit for your return of unused, regular priced items. 

 

After 30 days, we can no longer offer returns or store credit.

 

We are happy to offer store credit for returned items received as a gift, within 30 days, with proof of purchase from our website. If you have the order number, great! If not, please provide the first and last name of the person who placed the order, along with their email and shipping address if you have that info!

 

All sale items and Gift Card orders are a final sale.

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